Shipping & Returns

You are entitled to cancel your order within 7 days without giving any reason for doing so.

If you are not satisfied with the quality of the item, buyers can return it for free within 7 days. Before returning a package, please make sure the item is in the same condition as when you opened it. We will refuse returns or refunds under the following circumstances:

1. If the items have been used and their appearance has changed, they cannot be taken back and re-sold to other customers.

2. Please contact us by email at sales@time-mimic.com or WhatsApp at +86 156 1356 1120 and submit your return request before sending the package back to us. Please do not send them without notification! This is important. Before you send it back, we will let you know the details of the freight forwarder you should use and how to store the package to protect the contents.

Once the goods arrive and are inspected normally, the refund will be effective quickly. Package shipping charges will be deducted from the order total and the balance of the product value will be refunded to the buyer. There will be no additional charges! Regardless, if we send a wrong item or inferior product to a customer, we will issue a full refund, in which case we will be responsible for all shipping costs, including return shipping.

Important note: For returns without reason or due to our fault, the customer needs to bear the shipping cost of returning the package. In addition, any loss or damage to the package will be the responsibility of the customer.

Product replacement

We will replace your order with the same unit (or a different unit based on our discussion) under the following conditions:

The watch you received is incorrect (model, brand, type or color) as what you ordered

The watch you receive is different from the product description on our website

Your package was held by customs via our recommended shipping method

If you have any other questions, please feel free to contact us.

Email: sales@time-mimic.com

Whatsapp: +86 156 1356 1120